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Management Skills for Maintenance Supervisors and Team Leaders Seminar
This program is designed for:
This course is designed for people who supervise or manage maintenance work. It's focus is on the necessary management and people skills needed to foster maximum productivity, high quality and good morale. Ideal candidates either supervise maintenance workers or manage maintenance through supervisors. Also recommended for people being considered for advancement. Supervisors from other departments that work with maintenance would also be welcome because they could learn both about supervision and about basic maintenance management.
Our promise for this program is that your supervisors will be more effective and have a better quality of life. This effectiveness would gradually translate to lower turnover and increased productivity
Many topics are covered to aid the supervisor in their effectiveness: Delegate effectively in a maintenance environment. How to increase the amount of work you get done through introductory time management techniques. Learn to effectively deal with difficult people. How to know the strengths and weaknesses of your workgroup. How to set-up a work schedule that adds to the productive day, reduces confusion and helps get your users rooting for you. How to supervise friends and older employees successfully and sensitively. Identify the great PM inspector within you crew. How to take seminars and retain more information. Specific techniques to help you react well and make the right decisions in high stress situations
In-house courses have significant advantages in addition to saving money (over 5 people)
1. 100% of the course will pertain to your industry and your maintenance situation.
2. Can be adapted to your maintenance language and forms to be easily usable.
3. Special issues can be discussed on a confidential basis with the instructor.
4. Schedule to be convenient to your business cycle.
5. Use as a team building experience.
6. Create a shared a common language and vision for maintenance.
Agenda:
- Attributes of a great maintenance supervisor: Effectiveness as a supervisor requires a balance of good technical, management and people skills. The course starts with looking at how to motivate maintenance workers. Techniques are introduced to improve learning for all seminars.
- Supervisor evaluation clinic: Every supervisor brings something unique to the supervisory relationship. Self-Assessment test is provided and explained in the text. This test will show the participants how they are as su¬pervisors, where they need development and where they have weaknesses that can be exploited by their subordinates, peers or bosses.
- Maintenance Planning and scheduling: Course features a very quick complete overview of the steps to maintenance planning and scheduling with an eye toward creating a partnership with maintenance planners (if there are any) or toward basic planning by the supervisor if they are on their own.
- Coping with difficult people: Successful dealing with difficult people and situations is a key skill for supervisors. This chapter tells how a supervisor can go through a process and maximize the probability that the outcome will be positive.
- The complete PM (Preventive Maintenance) cycle: The Complete PM Cycle introduces the concept of using a PM model of organizing all maintenance. Checklist is included to install new PM system or revise ex¬isting one.
- Special Problems of the maintenance supervisor: Maintenance supervisors face tough problems. Issues include dealing with discipline, supervising older and younger employees, supervising friends, drug and alcohol abuse. The goal is to give the supervisor some background in these issues.
- Supervisor Productivity Enhancement: Introduction to time management. The text provides a reading list and resource list for further study. The course ends with the writing and committing to an Action Plan.
Three options for the Maintenance Management Seminar
- Option 1: The most basic way is to just talk on the phone (or use E-mail) and then present a standard course. The courses are tried and tested and has been used to good effect in many maintenance situations.
- Option 2: The second and most common option involves a one day site visit before the class, which allows me to add examples from your facility and adjust the verbal presentation to more nearly suit your needs, meet some of the key players and see for myself some of the special problems you face.
- Option 3: The third option is to conduct a maintenance survey which looks at all of the aspects of maintenance, evaluates areas where improvements are possible and a slanting of the training to the competencies needed to implement the improvements uncovered in the survey.
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